Terms and Conditions

1. Definitions

Parties shall treat information that they provide to each other before, during or after the execution of the agreement confidentially when this information is marked as confidential or when the receiving party knows or should reasonably suspect that the information was intended to be confidential.

10. Confidentiality

Lazentis reserves the right to change or supplement these conditions. Changes also apply to already concluded agreements with observance of a period of 30 days after announcement of the change on the Lazentis website. If the Client does not want to accept a change in these conditions, they can terminate the agreement by the date on which the new conditions take effect.

11. Changes to terms

Dutch law applies to this agreement. All disputes arising from or related to this agreement shall be submitted to the competent court in Rotterdam.

12. Applicable law and dispute resolution

• Lazentis: Lazentis B.V., established in Tilburg and registered at the Chamber of Commerce under number 97263656.
• Client: The natural or legal person who has entered into an agreement with Lazentis.
• Services: All services offered by Lazentis, including but not limited to hosting, domain registration, development and support.
• Website: The website of Lazentis, accessible via lazentis.com and all related subdomains.

2. Applicability

These Terms and Conditions apply to all offers, agreements and deliveries of Lazentis, unless explicitly agreed otherwise in writing. Deviating conditions of the Client are expressly rejected.

3. Service delivery

Lazentis will make every effort to carry out the service delivery with care, in accordance with the agreements and procedures agreed in writing with the Client. All services of Lazentis are performed on a best-efforts basis, unless and insofar as Lazentis has expressly promised a result in the written agreement.

4. Prices and payments

All prices are exclusive of value added tax (VAT) and other levies imposed by the government, unless otherwise indicated. Payments must be made within 14 days of the invoice date, unless otherwise agreed in writing.

Lazentis uses Mollie as a payment provider for processing payments. The available payment methods are displayed during the ordering process. By using our services, you agree to the terms of Mollie as a processing party of your payment data.

If the Client does not pay the amounts due within the agreed term, the Client is in default without any notice being required. Lazentis may, without being in default, refuse an offer of payment if the Client specifies a different order for the allocation of payment.

5. Right of withdrawal and refund policy

The Client has the right to withdraw from the agreement within 14 calendar days after purchase without giving reasons and to receive a refund of the amount paid. However, this right of withdrawal does not apply to services whose execution has started with the consent of the Client before the expiry of the withdrawal period.

Upon withdrawal, Lazentis will refund all payments received, including delivery costs, within 14 days after withdrawal. However, the costs of services already consumed during the withdrawal period will be proportionally deducted from the amount to be refunded.

The right of withdrawal does not apply to custom and bespoke services, such as custom-developed software, resources specifically reserved for the Client, or work specifically carried out at the Client's request. This exclusion is clearly stated in advance when offering such services.

6. Duration and termination

The agreement is entered into for the period agreed between the parties. If no period has been agreed, the agreement is entered into for a period of 12 months. The agreement is tacitly renewed for the same period each time, unless the Client or Lazentis terminates the agreement in writing with observance of a notice period of at least 30 days before the end of the relevant period.

7. Liability

The liability of Lazentis for direct damage suffered by the Client as a result of an attributable shortcoming in the fulfillment by Lazentis of its obligations under the agreement is limited per event or a series of related events to an amount equal to the fees that the Client owes under this agreement per year. In no case shall the total liability of Lazentis for direct damage, on any grounds whatsoever, amount to more than €10,000.

Liability of Lazentis for indirect damage, consequential damage, lost profits, missed savings, reduced goodwill, damage due to business stagnation, damage as a result of claims from the Client's customers, damage related to the use of items, materials or third-party software prescribed by the Client to Lazentis, and damage related to the engagement of suppliers prescribed by the Client to Lazentis, is excluded.

8. Force majeure

In the event of force majeure, which in any case includes disruptions or failures of the internet, telecommunications infrastructure, power outages, domestic unrest, mobilization, war, transport stoppages, strikes, lockouts, business disruptions, stagnation in supply, fire, flooding, import and export barriers, and in the event that Lazentis is unable to deliver due to its own suppliers, regardless of the reason, making performance of the agreement reasonably impossible, the execution of the agreement shall be suspended, or the agreement shall be terminated if the force majeure situation has lasted more than ninety days, all without any obligation to compensate damages.

9. Intellectual property

All intellectual property rights to all materials, programs, documentation, analyses, designs, reports, quotations developed or made available in the context of the services, as well as preparatory material thereof, rest exclusively with Lazentis or its licensors. The Client only acquires the usage rights and authorizations expressly granted under these conditions or otherwise.

10. Confidentiality

Parties shall treat information that they provide to each other before, during or after the execution of the agreement confidentially when this information is marked as confidential or when the receiving party knows or should reasonably suspect that the information was intended to be confidential.

11. Changes to terms

Lazentis reserves the right to change or supplement these conditions. Changes also apply to already concluded agreements with observance of a period of 30 days after announcement of the change on the Lazentis website. If the Client does not want to accept a change in these conditions, they can terminate the agreement by the date on which the new conditions take effect.

12. Applicable law and dispute resolution

Dutch law applies to this agreement. All disputes arising from or related to this agreement shall be submitted to the competent court in Rotterdam.